I was at our Scottish User Group on Wednesday and WOW, some of the presentations by users to users just blew me away. The quality of presentation, attention to detail and determination to provide modern and efficient public services through Confirm amazed and delighted me.
It was one of those moments where the aspirations of a small group of people in 1991 echoed in the back of my mind as Confirm users showed how the underlying architecture of Confirm enabled modern services to be configured without coming back to the software provider for services or more modules.
Re-usable functionality and re-usable training were employed in a demonstration about Graffiti removal – the only controversial thing was the graffiti itself…not repeated here! Real issues were tackled (like the graffiti artist replacing their work, only hours after it had been removed) and the solution employed the use of “Before and After” photos linked to the data record as well as being “uploaded” to the Corporate CRM.
And this was just one of the many things that delighted me.
I heard a Bridge Engineer explain to me how they were storing Monuments in Confirm as his team were well equipped to understand Public Works of Art as Structural Engineers, and deal with the Public Safety and Engineering Integrity aspects of the pieces through Confirm.
A sunny day in Scotland where the users of Confirm far exceed our design aspirations, “admiration” for the continued dedication of public sector workers to high quality service provision and pride that our software played some small part in helping them. Good day, that one.
Of course, it left me wondering about graffiti on Public Art and I smiled as I tried to work out if there was a new wordplay somewhere in there….If the old question was “is Graffiti art or vandalism?”, then what about Graffiti on Public Art?