The citizen does not have a choice – the Government is the Government …only one at a time (more than one is called civil war).
Government has a Lifelong dialogue with all of its citizens and touches them at major life events – Birth, Death, Driving Licence, Marriage, Birth of their children, Education, first House, Jobs where taxes are deducted, the less fortunate times where benefits are needed and so on. It also provides them with continuously visible services (e.g. infrastructure, education, social care, security, emergency services and justice) that provide the tone of society that makes a country feel like it does.
Throughout this “lifetime journey”, we might ask if a citizen would feel more public spirited if they felt close to the Government? Would the citizen feel proud of its “Nation” and, perhaps, more comfortable with their own National identity … therefore, is the Lifetime Relationship something that any “connected” Government would/should aspire to?
For this to occur, a Government would need to be truly “connected” between all its parts and between those parts and its citizens. It is more complex when one considers the multiple channels of communications that we all use throughout our daily lives: email, phone, text, face to face, social media, Internet and so on,
Is the trick, therefore, to connect all branches of Government and all of the communications channels so that it appears to be one contiguous “body” and will this become the tone of society in our futures?
The Internet, the cloud, provides as ideal a platform for joined up Government as did the Town Halls of yester-year. Not all citizens will be communicating with Government via the Internet, but those who choose other channels might benefit from a joined up Government that itself is inter-connected (departments and channels) using IT and the Internet.
In this ideal work, this Utopia, a citizen may feel that they are engaged in a Lifetime Relationship with its Government. The relationship will be enabled by IT and the right products, capabilities and services might be useful in providing such a framework….
IT for Government in a modern era, Enabling Lifetime Customer Relationships?