Spy or ally? Knowing where you are, all of the time, can improve the performance of your organisation
Spending Friday in London has its bad points, and some even worse points.
This Friday, I had the pleasure of sitting in with our Customer Advisory Panel (CAP) who were talking (Developers talking directly with Customers) about GPS tracking of field workers using technology already present on their hand held computers.
Some users knew that there may be a degree of reticence from older and more staid colleagues in implementing such technology: “You mean they know where I am all of the time?” and “What if I stop for my lunch?”. “I thought this was only possible for vehicles – spy in the cab and that…”
The truth is often simpler and less dramatic, as it is with this new idea. Knowing where workers are enables you to assign urgent jobs and inspections to the nearest person with the appropriate skills. Urgent things crop up every day and that is, after all, the business of many Councils.
And drawing lines at the end of a day showing where you walked during the day…that only allows me to optimise the standard workload between colleagues.
Reasons to be fearful? Mainly that the organisation was so inefficient in the past, perhaps? However, balanced against efficiency improvements, accelerated response times and a measurable ROI, it seems that most people’s problems will centre around what hat to wear and whether or not dark glasses are needed. This chap could do with some advice!
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